General FAQs

You can change your address, e-mail address or phone number on record at Bank 1^st by completing a Change of Address form.

Change of address forms can be obtained in one of the following ways:

• Online – Click here to obtain the form. Complete, sign and return the form to the bank.
• Stop into a Bank 1^st location
• Call any Bank 1^st location and we can mail you a form

Once we have received a signed and dated change of address form we will update our records with your new information!

Bank 1^st’s fax number is 563-422-5356.

Our mailing address is 115 N Vine, West Union, IA 52175.

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Bank 1^st offers bond redemption at our downtown location and our St Lucas branch.  We redeem Series E, EE and I bonds over the counter.  We can also assist you in redeeming your Series H & HH bonds.  Two forms of identification may be required to cash savings bonds. Bond redemption services are available to established Bank 1^st customers only; i.e. those with an account for at least 12 months.

No, as of January 1, 2012 banks no longer sell paper savings bonds.  Please visit www.treasurydirect.gov to purchase savings bonds.

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No, Bank 1^st sells money orders.  Money orders are very similar to certified checks as upon purchase the bank immediately debits the desired amount from the purchaser’s account and places it in its own reserves to guarantee the funds.  The money order, however, is not signed by a bank representative but rather the purchaser.

For further information about money orders, refer to the Money Order page of the website.

Yes. Please refer to Notary Services.